If you’ve visited from JennMiller.com, welcome back!
After a horrible, horrible time dealing with hosting from 1and1.com, the site is working again, albeit with a new host. Because the site was loading so slowly, I decided to switch the domain to a new host, Bluehost. While unlocking the domain, somehow things got twisted and JennMiller.com got slapped with a DNS error that 1and1 stated would clear up on it’s own…as if! Anyway, I emailed 1and1 several times and received such ridiculous responses (one actually said that after a refresh, my site was working again…LIAR) that I finally decided that they can’t understand English at all. I finally got the transfer to go through after losing a week’s worth of accessibility and my Google status. I am going to move all my domains from 1and1 and never look back. I had five good years of hosting with them, but lately, their service, as well as their customer service has been so poor that I’d rather pay a little more and be happy.
Mood:
Relieved
Two words: Mercury. Retrograde.
Bah! Excuses, excuses. That’s more like one of the half-assed responses they would have given. Call a spade a spade; ineptitude ran rampant all over my domain.
Yes, my queen.
That was rather badass, no?
But it sounded totally natural, too.
I advise people to check out web hosts and domain registers very carefully before committing.
I have come to the conclusion that I made the dreadful error of choosing a company because it had a 5 page ad in a popular computer magazine. I believe I have put my trust in a straw man. In my opinion 1and1, with CEO Oliver Mauss, is a horrible company and many customers have voiced a host of complaints on various blogs.
It should be a warning that when their phone is answered by a recording that tells you if you have gotten a notice from NCO, a collection agency, to press a certain number. If they are a reputable business, why do they have to send so many accounts to a collection agency?
Patrick Frey (Patterico) of the Los Angeles District Attorneys Office alleges his domain was high jacked and put up for auction on SEDO. SEDO is an associate company of 1and1.
Patterico: “I believe I’m facing massive incompetence, thievery, or very possibly a deliberate combination of the two. It feels like evil intent — but not for political reasons. It feels like cyber extortion — people going after the almighty dollar. Commenter’s have pointed out corporate ties between 1&1, which can’t seem to process my timely renewal, and Sedo/Domcollect, which stood to profit from 1&1’s failure. Usually, corporate incompetence does not earn the corporation money — but 1&1 and its related companies have found a way to make money off of their own slipshod procedures.”
Patterico was able to regain his domain.
Also Investigative journalist, Kelli Jack, has written 30 articles about this company and has a suit pending against them. Kelli alleges that 1and1 stole her domain name and sold it. Kelli states: “1and1 should be shut down.” As of today Kelli is working with the Pennsylvania Attorney General.
I have filed complaints with the Federal Bureau of Investigation, Federal Trade Commission, Eastern Pennsylvania Better Business Bureau, ICANN (Internet Corporation for Assigned Names and Numbers), and others. I recommend everyone else having a problem consider doing the same.
The Washington DC, Pennsylvania Better Business Bureau has them listed as “Unsatisfactory” Read comments on the BBB why. Read some customer comments on Red Flag.
Don’t bother trying to access my 2 URL: warthpublishinginc.com, Migraine-Abort.com
They are gone with my money and numerous domains I had at 1and1.
Warth Publishing Inc