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Is This Planet Protected?

976,282 Comments

The new season of Doctor Who began today with a very triumphant debut of the Eleventh Doctor. There is a definite shift in tone from the previous series (or non-series as it was), and I think this is exactly the episode to reset with. The introduction of Amy Pond was the best companion beginning yet, and I already love her. The rest of the plot didn’t really blow my mind, but the nod to the previous Doctors was glorious and brought out an actual cheer. I think Eleven is a very capable incarnation and I look forward to seeing him in action week after week.

I’m already re-watching because I let a lot of information slip past me the first time. I also want to compile a list of “clues” to watch for as the series progresses because I think there will be quite the payoff with this writing team. For instance, there is a blue lens flare that lingers for a considerable amount of time when there is no known source of light for that scene. Hmmmm. I’m also curious about the possible significance of the “Myth” laptop. Each of those things may be inconsequential, of course, or they could be related to the coming Silence. Who knows?

Who knows, indeed!! *ahem*

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    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty
    of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing?

    Isn’t local talent good enough to provide the service
    needed by a company’s customers? Plus, wouldn’t it be a disservice to customers if a company farms out its frontline
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    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer
    support and why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day, as they are the group
    that comes into direct contact with clients.
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    and responding to their questions. However, it’s also a way to instill
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    support team available whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans
    and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every
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    can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the
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    enjoy reduced payroll without sacrificing service quality.
    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders
    can instead turn to scaling the business. Overseeing
    the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need to partner
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    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers
    will express their satisfaction in getting their voices heard.

    If customer service companies and their team address customers’ issues in a satisfactory
    way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to longer
    retention and a significantly higher customer lifetime value (CLV).

    This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come
    with a continuous and consistent level of service.
    Providing a highly specialized, dedicated team of professionals
    from day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the
    top 10 most prominent ones in 2022. We’ll also provide a
    brief description and highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.
    Over the years, the company has grown big and is confident enough to provide both enterprise
    and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.

    This includes Omnichannel Customer Support, Technical & IT
    Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling,
    Digital Marketing Solutions, and Cyber Security. The company provides only dedicated agents, in-house training,
    and equipment to help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to
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    Pros:
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    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to
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    Helpware’s focused on developing its people and their skills and it
    pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.

    Established in 1995, the company trailblazed its way to the top and was one of
    the first BPOs to open multiple locations. In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with
    clients included in the top 2000 companies worldwide. At the core of Sykes’ business are its
    staple services: outsourcing, customer experience, service to
    sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home
    countries.
    The company is well-versed in matters concerning
    data privacy. Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data
    security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a
    personal touch to customer care. The company is now Europe’s number-one customer support
    outsourcing company, providing bespoke customer experience solutions to
    clients around the world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.

    Pros:
    Ascensos is more nearshore than an offshore support center,
    so location and time zone differences aren’t as
    pronounced as operations in Asia and South America.
    Companies that outsource customer service to Ascensos value the fact that
    it supports diversity and inclusivity among staff while focusing on promoting happiness
    as a key asset among its workforce.
    Although there aren’t any published pricing
    rates, instead, Ascensos will individually respond to requests for
    quotes, the prices of this outsourcing customer
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    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established leader
    in solution design, business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000
    agents speaking over 265 languages and deservedly belongs
    to a league of good customer service companies. You won’t find it difficult to get
    support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and BPO
    services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
    VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe,
    and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer
    service systems to the next level. Like any modern BPO, VXI employs omnichannel support
    services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so
    clients can learn as they go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit
    its client’s capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120
    cities worldwide. This strategy also lets them provide 24-hour customer support
    outsourcing solutions within the client’s time zone.
    In addition, InfluX creates specialized customer
    experiences that reflect the client’s vision, voice, and values.

    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing
    companies that specialize in multi-continent support services.
    The company employs native English contact center agents with experience in multiple industries.
    Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support,
    and healthcare. With more than 15 years of experience,
    Skycom also employs over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone
    and distance differences.
    Skycom covers a wide range of industries, including
    healthcare, travel, utilities, IT, finance, retail,
    and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to defuse any
    tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed
    across four countries. It handles customer service duties over
    the phone, email, live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have
    if you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for
    brands all over the world. This is one of the Canadian top IT
    outsourcing companies that provide IT services and
    multilingual customer service to industries such
    as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and
    games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that
    offer top-tier customer support services in various countries and
    more than 50 languages.
    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative
    called “Telus Days of Giving.” In particular, the company
    taps 225,000 volunteers from its offices to complete
    various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company
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    USA. It employs more than 60,000 remote agents
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    Pros:
    Arise deploys a tiered security approach in its communications with clients.
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    Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
    This means stable employment for the company and
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    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your
    customer support outsourcing needs? Perform the necessary research
    before settling on your choice. For instance, some customer service outsource
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    the best companies for customer service. These largest outsourcing companies not only supply the best talent,
    but also the best equipment and training to prepare them.

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